1. General Policy

At Shastri Pharma, our goal is to ensure that you are completely satisfied with your purchase. We understand that sometimes items need to be returned or exchanged, and we strive to make this process as smooth as possible.

2. Eligibility for Refunds and Exchanges

• Prescription Medications: Due to legal and health safety regulations, prescription medications are not eligible for return or exchange.
• Over-the-Counter Products: Unopened and unused over-the-counter products can be returned within 10 days of purchase for a full refund or exchange. Items must be in their original packaging and in saleable condition.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to initiate a return or exchange.

2. Process for Returns

To return an item, please follow these steps:

• Contact our customer service team to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
• Package the item securely and include the original receipt or proof of purchase.
• Label the package with the provided RMA number.
• Send the item back to us using a trackable shipping method.

1. Refunds

• Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.
• Shipping fees are non-refundable, except in cases of damaged or incorrect items.
• If the return is due to our error, we will also refund the return shipping cost.

1. Exchanges

• If you wish to exchange an item, please follow the return process. Once the return is received, we will process the exchange.
• Any difference in cost will be adjusted in the original payment method.

1. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Consumable or personalized items.
• Opened or used products.
• Items marked as “final sale” or “non-returnable.”

1. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer support team at sp@smail.tv.

8. Policy Amendments

Shastri Pharma reserves the right to amend this policy at any time. All amendments will be posted on our website and are effective upon posting.

We thank you for your understanding and cooperation regarding this policy. Your satisfaction is our top priority, and we aim to provide the best service poss